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MPLS - Multi Protocol Label Switching, VPLS - Virtual private LAN service, Los Angeles Business VoIP, Hosted PBX, Trunk Replacement, Colocation, Firewall, VPN (Virtual Private Network), Collocation, T1 Orange County, Business Broadband ISP (Internet Service Provider), DSL, T1/DS1, T3/DS3.

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A 10-Mpbs Ethernet local area network protocol that runs over twisted pair wiring.

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ADSL modems attach to twisted pair copper wiring. ADSL is often provisioned with greater downstream than upstream rates (hence "asymmetric"). These rates are dependent on the distance a user is from the central office and may vary from as high as 9 Mbps to as low as 384 Kbps. See DSL, HDSL, IDSL, RADSL, SDSL, VDSL, xDSL.

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Data transmission of one character at a time to the receiving device, with intervals of varying lengths between transmittals. See also synchronous transmission.

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A protocol that packs digital information into 53-byte cells (5-byte header and 48-byte payload) that are switched throughout a network over virtual circuits. Its ability to accommodate multiple types of media (voice, video, data) makes it a likely player for full service networks based on ADSL and VDSL.

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Attaching a phone to an IP port on an access device.

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A single unit of data. See byte and gigabyte.

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Connection speeds are not guaranteed. They will depend on many factors including conditions on the Internet at any given time. Although there are no throughput guarantees, everything will be done to provide the fastest connection conditions will allow.

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A compilation of bits usually equal to seven bits in accordance with ASCII standards. See bit and gigabyte.

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A Category of Performance for inside wire and cable systems. Various gauges supporting applications requiring a carrier frequency of up to 100 MHz.

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Combining of voice, WAN and ISP services on a single connection.

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Using the Dashboard to call another party from your phone.

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Direct Inward Dialing - A DID phone number is a regular 10 digit telephone number (e.g. 416-499-3043) that allows an outside caller to dial a phone number that will ring directly to a specific party instead of calling a main phone number. Each workstation is assigned a direct phone number.

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The process of receiving information files from another system through a network.

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A proven technology that takes advantage of standard copper telephone lines to provide secure, reliable, high-speed Internet access. This is a general term for any local network loop that is digital in nature.

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Addresses are randomly assigned at various times to PC or IP telephone.

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Generally, a larger corporation or organization (e.g., university) that operates as its own local exchange carrier (LEC) as a means of obtaining better carrier rates for itself, possibly selling services to others for a profit. ELECs could be considered a subset of CLECs. See also LEC, CLEC and ILEC.

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Establishes rules for sending callers to various telephones based on your defined priorities, can be selected from the Dashboard's "How to Reach Me" setting or from telephone.

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A billion bytes of data.

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The oldest of the DSL technologies, HDSL continues to be used by telephone companies deploying T1 lines at 1.5 Mbps and requires two twisted pairs. See DSL, ADSL, IDSL, RADSL, SDS L, VDSL, xDSL.

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Designed to replace a traditional PBX system, the Tierzero Hosted PBX solution is a VoIP software application requiring no premises-based equipment to install, power, maintain or house. The only equipment needed is a router, an Ethernet switch and IP telephones. Tierzero Hosted VoIP PBX solution gives Los Angeles, Orange County, Irvine, Orange County and Southern California small business owners the promise of simplicity and ease of use – the two primary requirements for any small business in a phone system.

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Directs incoming calls to a group of users in series.

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IDSL provides up to 144-Kbps transfer rates in each direction and can be provisioned on any ISDN capable phone line. Compared to ADSL and other DSL technologies, IDSL can be deployed to users at much further distances from the central offices, as well as to users who are not served directly from the central office but rather indirectly through DLCs (digital loop carriers) and other technologies. See DSL, ADSL, HDSL, RADSL, SDSL, VDSL, xDSL.

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A new term that describes traditional local telephone companies that, prior to deregulation of the telephone industry, had the exclusive right and responsibility to provide local telephone service. ILEC delineates these service providers from the new competitive providers (CLECs) and enterprise providers (ELECs). The term "local exchange carrier" (LEC) is used as the generic term for all three. See LEC, CLEC, and ELEC.

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The world's largest computer network. The Internet originated from a research effort initiated by the U.S. Government and was initially used to connect defense contractors and U.S. universities. Today, its nature is more commercial, and it is becoming the preferred method of linking businesses and individuals' computers to one another.

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ISDN provides standard interfaces for digital communications networks and is capable of carrying data, voice, and video over digital circuits. ISDN protocols are used worldwide for connections to public ISDN networks or to attach ISDN devices to ISDN-capable PBX systems (ISPBXs).

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Time for data or computer information packets to get from one location to it destination. The lower this number the better.

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A local telephone company, either a Bell Operating Company [BOC] or an independent e.g., [GTE] that traditionally had the exclusive, franchised right and responsibility to provide local transmission and switching services. Prior to divestiture, the LECs were called telephone companies or telcos. With the advent of deregulation and competition, LECs are now known as ILECs (incumbent LECs). See CLEC, ELEC and ILEC.

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Voice service over a network on which the voice service provider can control quality of service. This loop can be a managed T1 or managed SDSL connection. With a managed network (last mile loop and core network) there is no perceivable difference in voice quality between a traditional voice call and a VoIP call. For VoIP service over an unmanaged network (the carrier cannot control quality of service on the network) sound quality and connection quality are inconsistent.

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MOdulator/DEModulator. Equipment that converts digital signals to analog signals and vice versa. Modems are used to send data signals (digital) over the telephone network, which is usually analog.

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This is a data carrying mechanism which emulates some properties of a circuit-switched network over a packet switched network. MPLS operates at an OSI model layer that is generally considered to lie between traditional definitions of Layer 2 (data link layer) and Layer 3 (network layer), which is why it is sometimes referred to as a "Layer 2.5" protocol. It was designed to provide a unified data-carrying service for both circuit based clients and packet switching clients which provide a datagram service model. MPLS is used to carry many different kinds of traffic, including IP packets, as well as native ATM, SONET, and Ethernet frames. Tierzero MPLS is the ideal solution for businesses to connect all of their branch locations to each other and to headquarters, affordably and securely.

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The circuit board or other form of computer hardware that serves as the interface between a computer (or other form of data terminal equipment) and the communications network; in DSL, a common NIC is an Ethernet NIC, which serves as the interface to the DSL modem from the computer.

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Private Branch eXchange - Telephone switching equipment located at a business premises and used to connect the business private telephone network and the public telephone network. The Tierzero Hosted VoIP PBX solution eliminates the frustration experienced with today’s phone systems. Tierzero enables small businesses to easily manage their phone services using a web browser and plug-and-play IP phones.

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Plain Old Telephone Service - used to refer to the regular old-fashioned telephone system. It is also referred to as PSTN, or Public Switched Telephone Network.

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Public Switched Telephone Network. Often used to refer to the entire national or global telephone infrastructure, this is more accurately used to refer to the local telephone service provider. It is also referred to as POTS, or Plain Old Telephone Service.

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Using modified ADSL software, RADSL makes it possible for modems automatically and dynamically to adjust their transmission speeds. This often allows for good data rates for customers residing greater distances from the CO. See DSL, ADSL, HDSL, IDSL, SDSL, VDSL, xDSL.

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Having one or more backup systems available in case of failure of the main system.

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Physical device for connecting customer networks over Internet connections; an interface between two networks.

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Office of connecting or concurring carriers from which interstate communications services are furnished.

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Fixed IP address permanently assigned to your PC or IP phone.

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Data transmission using synchronization bytes, instead of start/stop bits, to control the transmission. In DSL, video streams are considered to be synchronous in nature. See asynchronous transmission.

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A digital transmission link with a capacity of 1.544 Mbps. T1 uses two pairs of normal twisted wires, the same as found in most residences. T1 normally handles 24 voice conversations, each one digitized at 64 Kbps. But, with more advanced digital voice encoding techniques, it can handle more voice channels. T1 is a standard for digital transmission in the United States. T1 lines are used to connect networks across remote distances.

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Customer-provided computer communication network service for which bandwidth, latency and quality of sound is not guaranteed at any time (e.g. Cable or ADSL). See also Managed Voice over IP.

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The process of transmitting information files from your computer to another through a network.

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The newest of the DSL technologies, VDSL can offer speeds up to 25 Mbps downstream and 3 Mbps upstream. Similar to SDSL, the gain in speed can be achieved only at short distances. These maximum speeds can be achieved only up to 1,000 feet. Sometimes also called broadband digital subscriber line (BDSL). See DSL, ADSL, HDSL, IDSL, RADSL, SDSL, xDSL.

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Instead of old-time circuit-switched networks Voice over IP uses Internet Protocol (IP), where calls are broken into informational "packets" and then sent over data networks and reassembled upon arrival. This more efficient method of transport results in potentially lower costs compared to traditional phone calls that tie up all of the capacity on a copper phone line. See also Managed Voice over IP, Unmanaged Voice over IP, latency, convergence.

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The generic term for the suite of digital subscriber line (DSL) services, where the "x" can be replaced with any of the letters that represent one of the various types of DSL technology (ADSL, HDSL, IDSL, MDSL, RADSL, SDSL, VDSL). See also DSL and definitions for ADSL, HDSL, IDSL, MDSL, RADSL, SDSL, VDSL.

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This is a way to provide Ethernet based multipoint to multipoint communication over IP/MPLS networks. It allows geographically separated sites to share an Ethernet broadcast domain by connecting those sites through pseudo-wires. Examples of technologies that can be used as pseudo-wire are: Ethernet over MPLS, L2TPv3 or even GRE. VPLS is a Virtual Private Network (VPN) technology. In contrast to layer 2 MPLS VPNs or L2TPv3, which allow only point-to-point layer 2 tunnels,VPLS allows any-to-any (multipoint) connectivity. In a VPLS, the Local Area Network (LAN) at each site is extended to the edge of the provider network. The provider network then emulates a switch or bridge to connect all of the customer LANs to create a single bridged LAN.