Commonly Used Phone Features
To Consultative Transfer a Call:
(Announce the call before transferring)
1/ During an active call, press the TRNSFER soft key. This will put the caller on hold.
2/ Enter the number to which you wish to transfer the call and press the SEND soft key.
3/ When the Transfer party picks up you may begin your consultation, the first party will still be on hold.
4/ When you are done with your consult press the TRNSFER soft key.
5/ Call will immediately transfer and you may hang up.
To Blind Transfer a Call:
(Do not announce the call before transferring)
1/ During an active call, press the TRNSFER soft key. This will put the caller on hold.
2/ Press the BLIND soft key.
3/ Enter the number to which you wish to transfer the call and press the SEND soft key.
4/ Call will immediately transfer and you may hang up.
To Create a 3-Way Conference Call:
1/ During an active call, press the CONFRNC soft key. This will put the caller on hold.
2/ Dial the number of the party you wish to add to the call and press the SEND soft key.
3/ When the party answers, press the CONFRNC soft key. All parties will now be in conference.
To Split a 3-Way Conference Call:
(Disconnect conference and place the two other parties on-hold)
1/ During the conference, press the SPLIT soft key.
2/ The two parties will be put on-hold on separate lines.
3/ You may then RESUME or ENDCALL with desired party.
To Answer a Call on Your Second Line:
1/ While the first call is active, and the second call begins ringing, use the DISPLAY CONTROL keys to select the incoming call.
2/ Press the ANSWER soft key to answer the call: this places the first call on hold.
3/ To reactivate the first call, use the DISPLAY CONTROL keys to select the first call and press the RESUME soft key, this places the active (second) call on hold and reconnects the first call –OR– if your extension is programmed on more than one line key, press the line key corresponding to the new incoming call.
The new call will be answered and the first call is put on-hold.
To View Missed, Received and Placed Calls:
1/ Press the MENU button.
2/ Select FEATURES from the list of menu options. Select CALL LISTS from the list of menu options.
3/ Using the DISPLAY CONTROL keys, scroll to MISSED, REC'D or PLC'D calls.
4/ Press the SELECT soft key to select a category.
5/ Using the DISPLAY CONTROL keys, scroll through the calls missed.
6/ The call logs will be reset if the phone is rebooted.
