Our Story
Twelve years ago we launched as an Internet Startup and in the process of getting our office up and running, experienced incredible hassle when dealing with the phone company. Navigating our way through multiple vendors and telco tech jargon was not only frustrating it also took significant time away from launching our company. Did the phone company care? Of course not. It struck us that if tech people like us were having a hard time, the non-tech savvy customers must be pulling their hair out.
Businesses were ripe for a simple effective solution - one that GOT RID rid of the phone company. We knew we could help. In 1997, after much research and development, we re-launched with a new objective: to bundle the equipment, the telco line and every relevant component of T1 Internet Access into one service and deliver it to Southern California businesses at a flat-rate.
We built our business one happy customer at a time and soon grew to be the successful company we are today. What do we do that makes our customers happy?
- We provide a simple solution to what was previously a major hassle.
- We take full responsibility for the service we provide, leaving them free to grow their own business.
- We are friendly (some say that’s refreshing).
- We answer the phone the minute they call and act quickly and effectively to address their needs.
- We treat all our clients like a big fish in a little pond.
- We let our clients know that they matter very much to us, and that unlike the phone company, we'd care greatly if they took their business elsewhere.
- We have the same high-tech infrastructure as the phone company, but we are not the phone company
Our customers liked our approach so much, they urged us to expand and add state-of-the-art business voice to our world-class data service.
Today, Tierzero is still focused on one goal - delivering "no hassle" voice and data to Southern California businesses. We strive to foster an easy going, open relationship with every single client. We know that your expectations are our responsibility. We're not looking to take over the world. We keep up with the breakneck speed of scientific progress, and while we like technology, we like people more.
Tierzero has grown and prospered over the last decade largely by word of mouth. Our customers choose us, not for empty slogans or mission statements but because they value the power of a real business relationship. If you're interested in learning more, feel free to reach me directly, at 213-784-1414.
John Carter, CEO.
