Tierzero T3 FAQ’s
How fast is a T3?
A T3 transmits data at 45 megabits per second. It is an synchronous service meaning that is has equal speeds for both upload and downloads. When we we install your T3 we can either give you the access to the full 45 megabits per second or if you don’t need the whole 45 megabits, we can “cap” part of the connection and give you access to 20 megabits for a lower price.
Is T3 service available in the same places that T1 is?
No. Your building needs special Telco facilities for T3. Call us, we would be happy to check your office for T3 service.
How come I can only use 5 of the 8 IP’s that are assigned to my T3?
The other 3 IP’s are used on the router that we provide you with and routers in the Tierzero network so we can route your traffic to the Internet. Without this the service does not work.
Can I get more IP addresses?
Because of the explosion of the Internet IP’s are in high demand. ARIN (American Registry for Internet Numbers), the body that allocates IP addresses, has asked all service providers to monitor the delegation of IP’s very closely. You can get more IP’s but we have to justify their use to ARIN and there is a small additional charge.
Can I use my own router?
The router that we provide allows us to proactively monitor your service. This is a key part of the service that you are paying for. If you need to add another router, you can always add it on the other side of our router.
Can I have access to the Tierzero router?
Since we use this router to monitor your service we do not allow customer access to it.
Can I run VoIP over my T3?
Yes. T3 is perfectly suited to run VoIP. Since it is a point-to-point, dedicated connection it offers the highest reliability for VoIP services.
What can I do to make the install go faster?
Filling out the worksheets completely and accurately does a great deal to speed the installation process. If there is a mistake or change in the paperwork sometimes the install process has to start all over again.
Can I expedite my installation?
No. There is no process to expedite a T3. It is best to give yourself a long lead time.
Do you supply a user graph so I can monitor my bandwidth?
Yes. You will be giving your login and password when the field tech installs your service at your location.
What do I do if my service goes down?
Call us at 213-784-1400 option 1 or email care@tierzero.com. However, chances are we already knew and are working on the problem. Typically we will call you before you can call us.
What if I outgrow my T3?
We can bond additional T3′s, up to 3 in some circumstances.
