Business Voice

Business Voice

Tierzero Business Voice runs over your Tierzero data connection and can save you up to 50% over traditional phone lines.

Flexible and Affordable Business-Grade Voice Service for your Business.

Works with your existing PBX or IP PBX. Business Voice integrates with your Tierzero data connection.  Voice and Data share one circuit giving your business cost saving and greater efficiency.

  • Unlimited Local and Long Distance calling plans
  • SIP compatible – works with most IP-based phone systems
  • PRI  – can be delivered as standard PRI channels
  • Analog – can be delivered as traditional single lines
  • Add enhanced services – find-me-follow-me and remote-office
Business Voice
$29per line*
 Requires Tierzero
high-speed Internet access
•
Minimum 5 lines

*Based on a 3 year contract • Taxes, installation and phones are not included.

Tierzero Customer Care

At Tierzero, you will never be put in a que waiting for customer care again. Our staff of highly trained support technicians are on-site 24/7 to answer your calls. Your call is treated with the urgency and respect you deserve.

Business Voice Specs

Business Voice runs over your Tierzero Data connection (T1, T3, Business Ethernet, Metro Ethernet).  Replaces traditional phone lines.  Since it runs over your data connection it does not require separate lines.  Can be delivered Analog/FSX, PRI or SIP runs on Key Systems, PBX’s and IP PBX’s.  Run with your existing phone equipment and does not require any upgrades

Line Type Specifications
Analog / FXS POTS (plain old telephone service) replacement.  FXS interface.  Used for key systems, older and smaller phone systems that only accept single lines and not PRI.  Does not support DID (direct in dial)
PRI PRI (Primary Rate Interface) Used for PBX’s.
SIP SIP (Session Initiated Protocol).  Used for IP based PBX’s.  Connects directly to PBX as an IP connection rather than being broken into channels.

Business Voice FAQ’s

Do the calls go out over the Internet?

No. You are connected to Tierzero with a private data connection that runs from your office to our secure data center. Once the call reaches us we route it directly to the person you are calling. However, if you have a remote location where we cannot provide a direct connection, or if you plug your phone into a different location, your call will go over the Internet until it reaches Tierzero, where we then route it to its destination without going over the Internet. If you have a good Internet connection at your remote location your call should be clear.

I have an IP PBX.  Will it work with my phone system??

Many of the popular IP PBXs have been tested with our service connecting via SIP.  Those include various models of: Aastra,  Adtran,  Alcatel-Lucent,  Asterisk,  Avaya, Centrepoint,  Cisco Systems, Cisco-Linksys, Digium, Epygi Technologies,  Fonality,  IPFX,  LG-Nortel, Microsoft,  Mitel,  Nortel Networks, Panasonic, Samsung , Siemens and Sphere Comms.  If your IP PBX  is not on this list it still may work.  Just give us a call and we can check it out.

I have a regular PBX – will it work with your service?

Business Voice works just like traditional phone lines with PBX’s that take PRI and Analog / FSX.

Do I need to buy any new equipment?

Depending on your phone system and whether you adding more lines than you had, you may need a new card in your PBX.  However, if you are just switching for the same service you shouldn’t need any new equipment.

Will you configure my PBX?

You will need your PBX to configure your PBX.  There are too many different types of PBX’s for Tierzero to be proficient at servicing them.  If you do not have a vendor we can recommend one.

Do I pay for long distance?

Long distance to the 48 continental states is included in the price of service.

Do I need to keep my lines from the phone company?

No.  When you move your service to us you no longer need the phone company. We handle the service end-to-end.

Can I keep my existing phone numbers?

Yes.  We move or “port” the numbers to our service.  This is included in the price.  However, if your phone numbers are out-side of your rate center there is an additional charge.

Will I have any downtime when I switch?

There will be some downtime during the transition.  Much depends on the carrier you are switching from.  If all goes as planned your downtime should be around 15 minutes.

What about Internet access?

Internet access is usually bundled with your Business Voice since it works on the same data line.

Can I send faxes?

Yes.  The best results are achieved with new fax machines and fax modems.  The optimum speed is 14,400 bps.

Business Voice Installation

Business Voice can be turned up in 5 to 30 days depending on if you are getting new telephone numbers or if you are porting numbers. Your Tierzero data connection (T1, T3, Business or Metro Ethernet) needs to be installed before Business Voice can be turned up. Generally you will need to engage your PBX vendor to configure the voice lines on your PBX to complete the installation.

  1. We will either assign you new numbers or begin porting process of your existing numbers.

  2. Your numbers are configured on the Tierzero switch.

  3. Your ATA (if Analog / FXS) or PRI router will be configured.

  4. Engage your PBX vendor.

  5. Turn up date is set.

  6. Field tech / your PBX vendor meet for turn-up at your location.

Related Services

Hosted PBX, Business Ethernet, T1 Internet, Bonded T1, T3 Internet

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