Hosted PBX
More and more savvy businesses are moving their business phone systems out of their office and into the cloud - eliminating the headache and cost of running a PBX. Tierzero Hosted PBX replaces your old phone system and gives you more functionality than a traditional phone system, without the costs of managing and maintaining a PBX.
- Unlimited Local and Long Distance
- No PBX equipment to buy or lease.
- No PBX vendor or maintenance contracts.
- No fees for account changes.
- Control your costs – billed per user
Just a few of the next-generation features
- Easy web-based administration
- Voicemail to Email
- Crystal clear HD Voice
- One Number – rings all your numbers
- Mobile phone integration
- Disaster recovery – automatically rings back-up number
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Hosted PBX $29per seat* T1 or Business Ethernet required for this service. |
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*Minimum 10 seats and 3 year contract for this price • Price does not include tax • Phones not included
Twice the clarity of ordinary phone calls for life-like, vibrant conversations
- More natural conversations – sounds like the person is in the room with you
- Hear every word without repeating
- You have to hear it to believe it
Tierzero Hosted PBX Features
Cool Stuff Your Old Phone System Can’t Do
Voice mail and fax to email
Voice mail is a time-wasting hassle. If you need to refer back to a voice mail or pass on information from a voice mail it’s a giant hassle. Get all these messages in your email inbox as an audio file you can play from your computer or cell phone and forward them to others for easy review or action. Same with your faxes. Get your own personal fax number as part of your phone service and have your faxes delivered right to your inbox. Included with all stations standard and above.
One phone number
Call my cell, wait no, call my office … I mean my home number. Having a lot of phone numbers is the fastest way to frustrate the people who want to reach you. Give out one number and it rings any phone you want, cell, home, anywhere you are, all at the same time or one after another, you decide and you can change it when ever you want from your web browser. Included with mobile and executive stations. Click to dial from Salesforce, Facebook and Google Desktop. These are just a few applications our service works with. From inside the app just click-to-dial, launch conference calls, and your calls are logged inside the programs . You can use your office phone, cell phone or head set. This is really cool stuff we’d like to show you. Included with mobile and executive stations.
Seamless home office
Want a home office phone with the same number as your office? Easy. Connect a Tierzero phone to your home broadband, and you’ll have the same number. You can call, transfer, put people on hold just like you were in the office. You can add your home number eliminating the need for a separate home phone. Done for the day? Set your office line to do-not-disturb and spend time with friends and family. Included with mobile and executive stations.
Boss secretary
Your assistant or secretary can make and receive calls on your behalf by having your phone number on her phone as well as her own number. Included with executive stations.
Take your office on the road
Just log into your phone from a web browser and enter the number where you are at. You just made this your office phone! When you make calls it will appear as your office number, and you can even transfer calls, put people on hold, forward calls, etc. just like you were in your office. Included with mobile and executive stations.
Manage your calls from your desktop
For the nimble-footed worker this is the most efficient way to make calls, right from your desk top. Import your address book and you’re off. You can see calls coming in and out, transfer, put them hold, etc. If you have a headset you don’t even need a phone. Take your laptop on the road, stay connected, and avoid long distance and international charges. Included with mobile and executive stations.
Make your cell phone your office phone
Appear to others as your office phone when calling from your cell. Just like your office phone people at work can transfer calls directly to your cell phone and you can transfer calls from your cell to other office extensions. Also, all your calls from your cell phone will be logged on the system making it easy to track. Included with mobile and executive stations.
No more high international cell phone rates
When you make an international call from your cell phone as an extension of your office phone you will be billed at a fraction of cell international rates. Included with mobile and executive stations.
Conference up to 15 people on-the-fly
Conferencing from your phone is great, except when you need 4 people on the phone. Point and click from your web browser and get up to 15 people on the phone now. Included with mobile and executive stations.
Get the calls you want when you want
Want to only get calls from your boss between 9 and 12, your buddy between 12 and 5 and your spouse and kids anytime? You control who calls you and when. Change it whenever you like from your web browser. Included with executive station.
Automated Attendant and call routing
Press 1 for sales, 2 for accounting …. when sales doesn’t answer route to customer service etc. Customize your phone system and call routing exactly the way you want and change it from a web browser whenever you want. Small additional charge.
Receptionist console
Is there a central person that routes calls in your company? This feature makes their job a breeze. Works on the computer as a graphical representation of all the phones in the office and can route calls, start conference calls, transfer calls to voice mail or cell phones all with point and click, or the old fashion way with a bigger phone with more buttons. Comes in different sizes for different companies. Additional charge.
Video phone
Down the hall or around the world have an instant face-to-face meeting with a colleague, vendor, or customer as easy as placing a call without any technical know-how. Video phone is extra.
Hosted PBX Package Options
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Standard SeatPolycom® SoundPoint® IP 450
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Executive SeatPolycom® VVX® 500 Performance Business Media PhoneIncludes all Standard Seat features, plus:
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Mobile UserPolycom® SoundPoint® IP 450Includes all Standard Seat features, plus:
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Admin SeatPolycom® SoundPoint® IP 650Includes all Standard/Executive Seat features, plus:
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Receptionist SeatPolycom® SoundPoint® IP 650Includes all Standard Seat features, plus:
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Call Center Agent SeatPolycom® SoundPoint® IP 330Includes all Standard Seat features, plus:
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Shared LinesPolycom® SoundPoint® IP 560Includes all Standard Seat features with IP650 Phone optional, plus:
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Special Service Seats:
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Conference PhonePolycom® SoundPoint® IP 6000
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Fax LineIncoming fax delivered to your machine and email via .tiff
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Hosted PBX Installation
Hosted PBX Installation takes 10-30 days depending on whether you are getting new telephone numbers or if you need to port your existing phones numbers from your old service provider. It takes longer if you are porting numbers.
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We will either assign you new numbers or begin porting process of your existing numbers
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Your call flow of users and extensions will be designed
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Your hand-sets will be configured
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We will build your account and users on the switch
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If you are porting numbers the port date is received
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Call flow for your main number is configured
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Phones are installed at your location
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Onsite training
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Your numbers, if any, will port over and your service goes live
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Fine tuning of your system
Hosted PBX User Portal
With your Hosted PBX service you get a login and password to your User Portal. This portal lets you make install changes to your phones features and call routing. There is also a Administrator Portal to make global changed for users.
Click for full view
Tierzero Hosted PBX FAQ’s
Do the calls go out over the Internet?
No. You are connected to Tierzero with a private data connection that runs from your office to our secure data center. Once the call reaches us we route it directly to the person you are calling. However, if you have a remote location where we cannot provide a direct connection, or if you plug your phone into a different location, your call will go over the Internet until it reaches Tierzero, where we then route it to its destination without going over the Internet. If you have a good Internet connection at your remote location your call should be clear.
Do I have to buy phones?
Tierzero provides packages that include Polycom phones included with the service price. However, you may lower your monthly bill by purchasing the phones yourself. Should you wish to do so, we will make the phones available to you at the price we pay.
Do I need special cabling?
In most cases your existing Cat5 or better cabling on your LAN will do the job. The cable that plugs into your computer will plug into the phone and jumper cable will run from your phone to your computer. However, you will need to make sure that you do not have multiple switches connecting to each other in your LAN – this can cause problems with Hosted PBX.
Do I need to buy any new equipment?
Depending on the state of your LAN you may not need any new equipment. Hosted PBX requires a professionally designed LAN which simply means that you cannot have any hubs or cascading switches in your LAN. The more devices or hops inside your LAN, the higher the chance your call quality will be affected. We can make a quick assessment at no charge and provide recommendations if needed.
Do the phones plug into the power in the wall?
They can, but it is not required. If you have a POE (Power over Ethernet) enabled switch, the phones will not need an AC adapter. This saves a lot of extra cables. Also, if you have a battery backup UPS (Uninterpretable Power Supply) for your POE enabled LAN switch, your phones will stay up if you lose power to your office.
What if my office loses power? Do I miss phone calls?
If you use a POE (Power Over Ethernet) enabled switch in your LAN and power your phones over your LAN instead of plugging them into the wall, your phones will stay up during a power outage. However, even if you choose not to use a POE switch your calls would simply go to voicemail or they could easily be routed to your cell phone or remote office.
What if I have more than one office?
Hosted PBX moves the functions of the PBX out of your office and into Tierzero’s private “cloud”. That means it’s easy to add multiple offices to the system. As you add offices they become part of your phone system. You can 4-digit dial your additional offices as if they were down the hall.
Is there security to prevent international calling fraud?
The system has a very high level of customizable security for calling. You can choose who gets international calling and how high you want to set the security level. We recommend it set very high to eliminate fraud.
Do I pay for long distance?
Long distance to the 48 continental states is included in the price of service.
How does Hosted PBX pricing work?
Instead of paying for phone lines, separate calling charges, a PBX lease and a maintenance contract you pay one monthly flat-rate per user. The monthly user cost is based on the features enabled for those users. This monthly cost covers all domestic local and long distance charges (48 continental states), all phone features, voicemail, etc.
Can I get my voicemail on my email?
Yes. All of your voicemail messages forward to your email as audio files you can play from your computer. This allows you to forward them to others for easy review or action.
Do I need to keep my lines from the phone company?
No. When you move your service to us you no longer need the phone company. We handle the service end-to-end.
How do I make a change to the system?
You are provided with a web based “portal” where you can make changes to the system like call forwarding, voicemail options etc. There is also an administrative “portal” where system-wide changes can be made for functions like calling policies etc. You always have the option to call us to help you.
Can I keep my existing phone numbers?
Yes. We move or “port” the numbers to our service. This is included in the price. However, if your phone numbers are outside of your rate center there is an additional charge.
Will I have any downtime when I switch?
There will be some downtime during the transition. Much depends on the carrier you are switching from. If all goes as planned your downtime should be around 15 minutes.
What about Internet access?
In most cases Internet access is provided with your Hosted PBX package.
Can I send faxes?
Yes. The best results are achieved with new fax machines and fax modems. The optimum speed is 14,400 bps.
Will the sound quality be the same?
Sound quality is usually better. We use HD (High-Definition) technology that makes the sound quality so real it takes a little getting used to.
Do you offer training?
Our service includes on-site training for users. We also provide “train-the-trainer” for your office administrators.
How does voicemail work with your system?
It works in the same way as your existing PBX. It also has some advanced features like voicemail to email so you can get your email as a .wav file in your email box.
What happens if my Internet goes down? Will my phones still work?
Remember, your calls aren’t going out over the Internet. But if for some reason the dedicated connection between your office and the Tierzero Hosted PBX facility fails, your calls will still reach our switch and can be re-routed to your cell phone, your remote office or any other phone number you choose.
Can I forward calls to my cell phone?
Yes. You can have your calls ring your cell phone and several other phones at the same time. You can also transfer calls back from your cell phone to other users on the system.
What if I want to work from home or get calls while traveling?
You can take your phone with you and plug it into any broadband Internet connection anywhere in the world to be used as if you were in your home office.
Related ServicesT1 Internet , Business Ethernet, Metro Ethernet, Business Voice |
