T3

T3 High-Speed Internet

Super High-Speed Internet access for your Business

T3 is for larger offices that need fast connections for over 50 employees or running bandwidth-hungry application like video or moving extremely large files over the Internet.

• Full 20 or 45 megabits per second both up and down
• Proactive Monitoring – we solve issues before they are problem for you
• Famous Friendly Customer Care – we like our customers
• Professional Installation
• Usage Monitoring Portal – so you can keep an eye on your bandwidth needs
• Router Included – Cisco 7200 series
• IP addresses included – 8 IP’s (5 useable)

T3 Internet Starting at $1699/mo* 20 or 45 Mbps up and down Proactive monitoring Professional installation Router

Pricing is based on location

*Based on a 3 year contract. Taxes are not included.

In customer surveys one thing that businesses said made the biggest difference with Tierzero was proactive monitoring. Time after time we notify our customers of problems and solve them before they even know they are a problem.
Tierzero does not charge extra for Proactive 24/7 Monitoring like some of our competitors. We include it with your service because it makes sense you would expect it as part of your service.

Our Customer Care Specialists monitor your circuit around the clock 24 hours a day 365 days a year. Not only do we respond if your circuit goes down, we can tell if the line is having problems and may go down. In both cases we immediately spring into action and take proactive steps to insure your up-time. In the event your circuit goes down we open a trouble ticket and contact you to make sure you have not turned off the router or there is a power outage at your site. If there is trouble on the circuit we run tests to determine if the problem is with the phone company portion of the line or with the wiring in your building – this happens in minutes. In the event of phone company trouble we immediately escalate leveraging our volume purchasing power with the phone company. Tierzero is the largest wholesale customer with the largest telephone company in California. That means we can get trouble resolved in minutes that takes others hours or days. Many times we do this work in the early hours of the morning before your team gets to the office saving you lost time in productivity. If the problem is with a Tierzero provided router or the inside wiring leading up to the router we will dispatch one of our field techs to quickly resolve the problem. We know your business Internet access is critical to your operation so we do everything we can to keep it running trouble free.

T3 Internet Specs

T3 Installation

T3 services not available in all areas.

The installation process takes approximately 45-120 days depending on your area and the condition of the wiring at your location. Installation is generally included with the monthly price of your T3 service. However, in some cases some additional charges do apply if additional construction is needed at your location.

T3 Installation steps:

1. The day we receive your service agreement and completed network worksheets the ball is rolling and an order is placed with one of our wholesale carriers (telephone company) for your T3 line.  This connects you with our local POP (point of presence) where we connect you to the Internet. If your business is in California you would connect to our main POP in downtown Los Angeles.

2. Your IP addresses that will be used to route traffic on your T3 to the Internet will be configured.

3. The Tierzero customer network routers are configured for your service.

4. The router that will be be brought to your location, sometimes called a CPE (customer premise equipment), is configured.

5. The wholesale carrier contacts us and lets us know when the T3 line to your office will be up. This is sometimes called a FOC (firm order commitment).

6. After receiving the FOC for your T3 circuit, someone from our Installation Department will contact you to schedule an onsite installation appointment.

7. The field tech will extend the inside wiring from your the telephone company phone closet sometimes referred to as a MPOE (minimum point of entry) to your suite or office.

8. The field tech will install the CPE in your office and test the service to make sure the full bandwidth is being received.

9. The field tech will give login/password to your customer monitoring portal.

10. The field tech will give you a copy of your IP addresses and how they are configured as well as customer care contact information.

Proactive 24/7 Monitoring

In customer survey one the things that businesses said maid the biggest difference with Tierzero was proactive monitoring. Time after time we notify our customers of problems and solve them before they even know they are a problem.

Tierzero does not charge extra for Proactive 24/7 Monitoring like some of our competitors. We include it with your service because it makes sense you would expect it as part of your service.

Our Customer Care Specialist monitor your circuit around the clock 24 hours a day 365 days a year. Not only do we respond if your circuit goes down, we can tell if the line is having problems and may go down. In both these cases we immediately spring into action and take proactive steps to insure your up-time. In the event your circuit goes down we open a trouble ticket and contact you to make sure you have not turned off the router or there was a power outage at your site. If there is trouble on the circuit we run tests to determine if the problem is with the phone company portion of the line or with the wiring in your building. In the event of phone company trouble we immediately escalate leveraging our volume purchasing power with the phone company. Tierzero is the largest wholesale customer with the largest telephone company in California. That means we can get trouble resolved in minutes that takes others hours or days. Many times we do this work in the early hours of the morning before your team gets to the office saving you lost time in productivity. If the problem is with a Tierzero provided router or the inside wiring leading up to the router we will dispatch one of our field techs to quickly resolve the problem. We know your business Internet access is critical to your operation so we do everything we can to minimize downtime.

Usage Monitoring Portal

With your T3 service you get a login and password to your Usage Monitoring Portal. This portal lets you view the usage and statistics of your your T3 service. It is very useful in helping you detect trends in your bandwidth usage allowing you to upgrade before it becomes critical.

Click for full view

Tierzero T3 FAQ’s

How fast is a T3?

A T3 transmits data at 45 megabits per second.  It is an synchronous service meaning that is has equal speeds for both upload and downloads.  When we we install your T3 we can either give you the access to the full 45 megabits per second or if you don’t need the whole 45 megabits, we can “cap” part of the connection and give you access to 20 megabits for a lower price.

Is T3 service available in the same places that T1 is?

No.  Your building needs special Telco facilities for T3.  Call us, we would be happy to check your office for T3 service.

How come I can only use 5 of the 8 IP’s that are assigned to my T3?

The other 3 IP’s are used on the router that we provide you with and routers in the Tierzero network so we can route your traffic to the Internet.  Without this the service does not work.

Can I get more IP addresses?

Because of the explosion of the Internet IP’s are in high demand.  ARIN (American Registry for Internet Numbers), the body that allocates IP addresses, has asked all service providers to monitor the delegation of IP’s very closely.  You can get more IP’s but we have to justify their use to ARIN and there is a small additional charge.

Can I use my own router?

The router that we provide allows us to proactively monitor your service.  This is a key part of the service that you are paying for.  If you need to add another router, you can always add it on the other side of our  router.

Can I have access to the Tierzero router?

Since we use this router to monitor your service we do not allow customer access to it.

Can I run VoIP over my T3?

Yes.  T3 is perfectly suited to run VoIP.  Since it is a point-to-point, dedicated connection it offers the highest reliability for VoIP services.

What can I do to make the install go faster?

Filling out the worksheets completely  and accurately does a great deal to speed the installation process.  If there is a mistake or change in the paperwork sometimes the install process has to start all over again.

Can I expedite my installation?

No.  There is no process to expedite a T3.  It is best to give yourself a long lead time.

Do you supply a user graph so I can monitor my bandwidth?

Yes.  You will be giving your login and password when the field tech installs your service at your location.

What do I do if my service goes down?

Call us at 213-784-1400 option 1 or email care@tierzero.com.  However, chances are we already knew and are working on the problem.  Typically we will call you before you can call us.

What if I outgrow my T3?

We can bond additional T3′s, up to 3 in some circumstances.