The simplest answer is Latency. Internet latency is a lag in your network’s data flow. If your business phones operate over the internet with systems like VoIP Phone System (Hosted PBX) or you use multiple cloud based applications, host a website, or video conference with staff and clients - then internet latency levels do affect your business.
Internet data, whether in voice, video or text, travels to and from the network source and its destination in a form that we call ‘packets’. The amount of time it takes for the data packets to travel back and forth is referred to as latency. The more steps your data takes to travel in between the network source and its destination, the higher the latency.
Since we rely increasingly on business applications that only work through the Internet, high latency levels hinder performance and workflow. Although it’s impossible to eliminate latency entirely, it is in your best interest to minimize it as much as possible. How? Start by understanding what causes it.